PAU Business Office Payment Policies FAQs

Palo Alto University (PAU) instituted Payment Policies starting academic year 2018-2019. The student assumes responsibility for payment of the charges for educational services, which may include tuition, student health insurance, and other Palo Alto University charges for any and all periods of enrollment at the University.

Non-Degree and Auditing

At this time, the MA in Clinical Mental Health Counseling is unable to accommodate non-matriculated students. Classes offered under these programs will not be available for

PAU CommuteSmart Program

PAU CommuteSmart is an incentive program where you can earn $5/day up to $100/month by carpooling or using alternative transportation from your home to campus. The program is available to current students, faculty and staff and runs September 14, 2023 through June 14, 2024. Accepted modes of transportation include walking, biking, ridesharing, or taking public transportation such as a train, light rail, or bus.

Please Note: this is a financial incentive program only; commuters are responsible to find their own commute buddies.

Directory Information Policy

The Family Educational Rights and privacy Act (FERPA) declares that an institution may release certain information from a student’s educational record without the written consent and defines Directory Information as the following: “Information contained in an education record of a student which would not generally be considered harmful or an invasion of privacy if disclosed.” (1988 Final Regulations)

At Palo Alto University the following is considered Directory Information and may be released to a third party without the student’s written consent:

PAU Hardware & Software Purchase Policy

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Coalition for Disability Advocacy and Education (CDAE)

2023-2024 Board

President: Ruby McCoy rmccoy@paloaltou.edu
Treasurer: Alex McDonough amcdonough@paloaltou.edu
Faculty Advisor: Dr. Charlotte Beard cbeard@paloaltou.edu

Email: cdae@paloaltou.edu

Updated: 04.2024

Drive Encryption

Drive Encryption Service

This service provides the capability to encrypt the entire hard drive of your Windows or Mac computer as well as removable drives. Such encryption is required for any portable electronic device—such as a notebook computer—that contains or may contain Restricted Use Information.

Computer and Network Acceptable Use Policy

This policy covers the appropriate use of all information resources including computers, networks, and the information contained therein.

Authority:

Approved by the Vice President for Business Affairs and Chief Financial Officer.

Applicability:

Applies to all University students, faculty and staff, and all others using computer and communication technologies, including the University's network, whether personally or University owned, which access, transmit or store University or student information.

Policy Statement:

Use of Palo Alto University’s

PAU Gmail FAQ's

How much space do I have in my PAU Gmail account? 

The current maximum size limit for your mailbox is unlimited.

PAU Gmail Program Policy

Direct link to Gmail Policies

The policies listed below play an important role in maintaining a positive experience for everyone using Gmail. Be sure to check back from time to time, as these policies may change. Please also refer to Google’s Terms of Service for more information.

Spam, Malware and Phishing

Please keep Gmail free of spam. Some examples of spam or spammy behavior include:

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